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Shipping policy

Thank you for visiting and shopping with Hartwell Shoes. Following are the terms and conditions that constitute our shipping policy. 

Domestic shipping policy

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates

Shipment method  Estimated delivery time Shipment cost
Australia Post Standard 3-5 business days* $10 
Australia Post Express Post 1-2 business days* $20. Please contact us for more information if you wish to use express post


*Delivery delays can occasionally occur. 

International shipping policy

Hartwell Shoes currently ships to addresses within Australia & New Zealand. 

A flat rate of $30 is charged for international post. 

Shipping confirmation & order tracking

You will receive a shipment confirmation email once your order has been shipped, this will contain your tracking number(s). The tracking number will be active within 24 hours. 

Hartwell Shoes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)


Hartwell Shoes is not liable for any products damaged or lost during shipping.