Faulty items

If you have purchased an item you believe to be faulty, please contact us as soon as possible on (03) 54614332 or email us at sales@hartwellshoes.com.au.

We may ask you to send through a photo of the fault or to bring the product in where possible. We will contact our supplier and consult with them. If the product is found to be faulty and irreparable, a refund will be issued to your source of payment, or an exchange can be arranged for a replacement. Where possible, faults can be repaired by the supplier and returned to you. 

Please note it could take up to a week for our suppliers to provide us with a decision regarding the fault. We will be in contact with you during the process and update you with any information as it becomes available to us.